Someone to call when it breaks
Websites and systems don't stay healthy on their own — and the moment something breaks, the thing you need isn't a ticket number, it's a person who answers. Our support plans cover updates, security, backups, monitoring and the small changes that come up, with a 24-hour WhatsApp hotline and no lock-in contract.
What's included
A real person on WhatsApp
The hotline is monitored 24 hours. You message a human who already knows your setup, not a queue that asks you to describe it again.
Updates and security handled
Software updates, SSL renewals, security patching and uptime monitoring, done quietly before they become your problem.
Small changes included
Hours, prices, staff, specials, new photos — the fiddly updates that otherwise sit undone for months are part of the plan.
Month-to-month, always
No annual lock-in. We keep support clients by being worth keeping.
Common questions
Do you support sites you didn't build?+
Usually yes. We'll do a quick review first and tell you honestly whether the existing build can be maintained sensibly or whether you'd be better off rebuilding.
What counts as a small change?+
Content edits, new pages, photos, hours, prices, staff and products. Bigger pieces of work are quoted separately as fixed-price jobs, so there are no surprises either way.
How fast do you respond?+
Anything that stops your business trading is treated as urgent, any hour. Everything else is typically handled same or next business day.